Refund policy

Refund Policy

30-Day Happiness Guarantee

We stand behind NUDAY and want you to feel confident trying it. If you are not satisfied with your first purchase of NUDAY, you may be eligible for a refund under our 30-Day Happiness Guarantee.

To qualify for the guarantee:

  • Your request must be submitted within 30 days of the confirmed delivery date of your eligible order.
  • The guarantee applies to your first eligible NUDAY purchase only and is limited to one approved claim per customer, household, shipping address, or payment method.
  • You must have received and reasonably tried the product before requesting a refund. The guarantee is intended to allow new customers to try NUDAY, not to provide free product.
  • You must provide your order number, email address associated with the purchase, and reason for requesting the refund.
  • We may require photos of the product, packaging, remaining product, lot information, or other reasonable information necessary to verify and process your claim.
  • If requested by our customer service team, you must return the remaining product and/or original packaging before a refund is issued.
  • Shipping charges, expedited shipping fees, gift cards, promotional gifts, and other non-product charges are non-refundable, except where required by law.
  • Unless expressly stated otherwise, the guarantee does not apply to subscription renewal orders, repeat purchases, orders previously refunded or replaced, or purchases made through third-party retailers or marketplaces. 
  • The guarantee does not cover requests involving fraud, misuse, abuse of the policy, excessive or repeated refund requests, unauthorized resale, or circumstances in which we reasonably believe the guarantee is being used for purposes other than genuinely trying the product.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, missing items, or you received the wrong product, contact us as soon as possible at hello@drinknuday.com with your order number and, when applicable, photos of the issue.

We'll review the issue and work to make it right.

Returns

Because NUDAY is a consumable product, we generally do not accept physical returns of opened products unless specifically requested by our customer service team.

If we ask you to return a product as part of a refund request, we'll provide instructions on where and how to send it. Products returned without prior authorization may not be accepted.

Gift cards and final-sale promotional items are not eligible for return unless required by applicable law.

Subscriptions

NUDAY subscriptions automatically renew at the frequency selected at checkout until cancelled.

You may cancel your subscription at any time before your next renewal through your subscription management portal or by contacting us at hello@drinknuday.com.

To prevent your next scheduled renewal from being processed, please cancel at least 24 hours before your next scheduled renewal date.

If your cancellation is submitted after your subscription order has already been processed, we may be unable to stop that order from being fulfilled or shipped. Cancelling after a renewal has processed will cancel future renewals but does not automatically cancel or refund an order that has already been processed.

Cancellation does not affect any rights you may have under our 30-Day Happiness Guarantee or applicable law.

You can access your subscription management portal through the link provided in your subscription emails or through the subscription management link on our website.

For subscription questions or assistance, contact hello@drinknuday.com.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been issued. Processing times vary by bank or credit card provider.

If more than 15 business days have passed since we approved your refund, contact us at hello@drinknuday.com.